Refund policy

Request a return

Email support@nestqora.com within 30 calendar days of delivery to request a voluntary return. Include the order number and the item you want to return. For damage or an incorrect item, describe the issue so we can help.

Return postage

Eligible returns include free return postage. Contact us for the return instructions and correct address before sending a parcel. The business correspondence address is for mail.

Refund timing

We initiate refunds within 10 calendar days after receiving and inspecting the return. The time for the funds to appear can depend on your payment provider.

Australian consumer guarantees

The voluntary return window does not limit your rights under the Australian Consumer Law. Contact us if an item is faulty, damaged or materially different from its description so we can assess the appropriate remedy.